1. INTRODUCTION 

Welcome to the mobile application ‘Chai Shots’, an on-demand digital audio-video streaming service/platform (the “App”) owned, operated, managed, and distributed by Chai Shots Private Limited, a company incorporated under the laws of India, having its registered office at Plot no. 206, House No.3, Kavuri Hills, Hyderabad, Telangana, India - 500033 IN (hereinafter referred to as “Company”, “we”, “us”, or “our”, which shall include its successors and permitted assigns), in accordance with and subject to these terms of usage (“Terms”, “Terms of Use”). We offer this App including all information, tools and services available from this mobile application to You, the user (“User” or “You” “Your”) conditioned upon Your acceptance of all terms, conditions, policies and notices stated here (which shall be amended from time to time) within the Territory. For the purposes of the Terms, “Territory” shall mean worldwide including India.

This document is a legally binding document entered into between the Company and the User and You agree to access the Content (defined below) as per these Terms. These Terms are an electronic record and governed by and in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Amendment) Act, 2008, and the rules framed thereunder as applicable including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“IT Act”), and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures. 

For the purpose of these Terms, “Content” refers to any and all audio-visual content including videos, sound recordings, musical compositions, graphics, photographs, texts (including comments and scripts), branding (including trade names, trademarks, service marks or logos), software, metrics and other materials made available through the App, whether owned by the Company or licensed from third parties, including without limitation, short series, clips, trailers, promotional videos, or similar content. 

By downloading, installing, registering on, accessing, or using the App in any manner, You expressly acknowledge that You have read, understood, and agreed to be bound by these Terms of Use, our Privacy Policy available at [insert hyperlink], and any additional guidelines, rules, terms, or disclaimers posted on the App or otherwise notified to You from time to time, all of which are incorporated herein by reference (collectively, the “Agreement”).

If you do not agree with these Terms or our privacy policy, You must stop using the App. Continued use means You accept the Terms, including any changes we may make. Unauthorized use may lead to suspension, termination, or legal action.

2. ELIGIBILITY, FREE CONTENT & REGISTRATION

1. Eligibility to Use the App

The services offered by the App are intended for individuals who have reached the age of majority in the Territory (“Age of Majority”). In all circumstances, only individuals who are of the Age of Majority may create an Account on the App, and such individuals will remain fully responsible for the use and management of that Account. By accessing the App, you represent and warrant that You have reached the legal Age of Majority as per Applicable Laws. 

For the purpose of the Terms Of Use, “Applicable Laws” means all laws, rules, regulations, and guidelines applicable within the Territory. 

2. Free Content: Certain pieces of audio-visual Content on the App may be accessed without the need for registration or having an Account on the App in the section of the App tentatively titled ‘Free Shots’ (“Free Shots”). Notwithstanding the above, You are eligible to watch up to five (5) episodes of each audio-visual Content on the App at no cost and without the need to register or create an Account. This free access is offered for personal, non-commercial use and remains subject to these Terms. The App may modify, limit, or discontinue this free access at its sole discretion and without prior notice. All content that is so freely available is hereafter referred to as “Free Content”.

3. Registration and Account creation

Creation of account: In order to access, view, or download any Content that is not classified as Free Content, You are required to mandatorily create an Account on the App (in the manner specified below). You understand and agree to provide accurate and verifiable details, specifically Your mobile number, for the purpose of creating and maintaining Your account on the App and for conducting any Know-Your-Customer (KYC) process, as applicable. You confirm that the information provided is true and accurate in all respects. Your registration shall be verified via a one-time password (OTP) sent to Your mobile number, upon which a valid “Account” shall be created and a unique user profile shall be tied to Your registered mobile number and login credentials. 

You agree that in order to access the App and its services,

1. You agree and confirm that the App reserves the right to modify/ change/ amend the eligibility criteria in accordance with Applicable Laws, regulations, App policies, and You agree to be responsible to and to adhere to such modifications; 

2. You are at all times solely responsible for maintaining the confidentiality of Your Account credentials and for all activities conducted under Your Account. 

3. You are not prohibited from accessing or using the App under any Applicable Law or by any order of a court or regulatory authority.

4. You agree and confirm that You hold all the necessary rights and permissions to access the App.

5. You are residing in and using this Application from within India. If You access our App from outside India, You are responsible for compliance with Applicable Laws in such locations within the Territory. 

6. We may suspend or terminate Your Account if Your information is false, incomplete, outdated, or if You break these Terms or any Applicable Laws. The App accepts no liability for any losses, damages and/ or claims incurred as a result of either unauthorised access to Your Account and/ or Account details shared by You.  

3. ACCESS OF CONTENT AND USER’S DISCRETION

1. Users may stream content on up to two (2) devices simultaneously per Account. Any attempt to exceed this limit through credential sharing, unauthorized access, or use of automated tools may result in suspension or termination of the Account.

2. You understand that the App may include Content with explicit language, sexual material, violence, or mature themes, some of which may not be labelled or may appear in search results unintentionally. Such Content may not be suitable for all Users, and You agree to use the App at Your own risk. The App and its affiliates are not liable for any Content You may find offensive. User discretion is advised.

3. Access to the App will be available to You in accordance with the Applicable Laws of the Territory.

4. Features – The App may offer various and/ or amend integrative services within the App at its sole and exclusive discretion. 

1. Clap feature - The Clap feature allows Users to show appreciation to the cast and crew of Content, as identified and made available by the Content producer to the Company, through the App. Each Clap shall consist of both (i) a short note of appreciation (up to 300 characters); and (ii) a monetary appreciation payable only in denominations specified on the App (currently ranging from INR 20 to INR 10,000) sent via the Company through the App using the available Payment Methods. Notes are designed to be shared together with a monetary appreciation, and cannot be sent on a standalone basis. All monetary rewards contributed through the Clap feature shall be directed to the intended cast or crew member(s), subject to deduction of applicable taxes and third-party charges (including payment processing fees and platform commissions). Claps, once made, are final and non-refundable under any circumstances.

2. High Tokens: In the interest of the community at large, the App encourages Users to achieve the milestones like Account profile completion, finishing certain Content, referrals, etc., as stated in the App, which are rewarded with exclusive tokens for further opportunities on the App. Each User completing milestones on the App shall win tokens which shall provide the Users with an opportunity to have an exclusive access to features including games, contests, sponsored prizes, etc. For clarity, any such in-App games, contests, or similar features made available through the App are offered solely for entertainment and promotional purposes. They do not involve wagering of money or stakes of monetary value, and therefore do not constitute ‘gambling,’ ‘betting,’ or ‘wagering’ under the laws of India. Participation in such features is voluntary and subject to the specific rules applicable to each activity.

3. Promotions: From time to time, the Company may, at its sole discretion, introduce and administer promotional offers, campaigns, reward systems, gamification models, or incentive programs (“Promotions”), which may include but are not limited to the use of digital rewards such as tickets, high-tokens, bonus credits, or other forms of benefits. Such Promotions are designed solely for user engagement and entertainment and shall not be construed as creating any monetary or property interest in favor of the User. The availability, eligibility, duration, redemption mechanism, and value of such Promotions shall be determined exclusively by the Company and may be modified, suspended, or withdrawn at any time without prior notice. The Company’s decisions in respect of Promotions shall be final and binding. The User shall have no right to dispute, claim, or demand continuity, cash equivalence, transferability, or redemption beyond what is expressly permitted by the Company.

4. Download Functionality and Ownership: If applicable, and as per the sole discretion of the Company, selected Content on the App may be made available for offline download in the future. The download feature shall be provided as a limited license and shall be governed by the following terms: (a) Eligibility: select titles and formats from the Content, as determined by the App from time to time, may be allowed for downloads; (b) device limitation: downloads are permitted only on the device where the download was initiated and cannot be transferred to other devices; (c) expiration: downloaded Content will automatically expire after seven (7) days, or sooner in the event of logout, App uninstallation, or device change; (d) revocation: the App reserves the right to modify, revoke, or disable the download feature for any Content, at its sole discretion and without notice; (e) usage restrictions: Users may not extract, copy, distribute, share, record, reverse-engineer, or otherwise exploit downloaded content outside the App. Offline availability of Content via download does not constitute a sale or grant of ownership in and to the Content. All downloaded Content remains the exclusive property of the App/ Company or its licensors and must be used in accordance with these Terms and Applicable Laws. 

5. Compatibility Systems/ Accessibility: The App is officially available for download only through the Apple App Store and Google Play Store. The App works on devices that meet system and compatibility requirements, which may change over time. Some devices may only support streaming, others downloading, and some both. A device that is compatible now may later become incompatible due to updates by us or applicable third parties, from time to time. Updates to the App (automatic or manual) and, in some cases, to Your device may be required for continued access. Playback and streaming quality depend on factors such as Your device, internet connection, and chosen settings. The App may adjust resolution automatically to prevent interruptions to Your viewing experience. While we aim to provide a high-quality experience, we cannot guarantee and be liable for specific quality or resolution, even for paid premium Content. 

7. ACCESS PLANS AND PAYMENTS

1. Content (excluding Free Content) shall be made available/ accessible to You via the following methods, either simultaneously, or exclusively:

1. Digital Ticket System: 

• You can buy digital tickets (“Tickets”) on the App by paying the applicable fee shown at the time of purchase (“Ticket Fee”).

• Tickets are stored in Your in-App wallet and form part of our digital token system (“Digital Ticket System”) that lets you unlock episodes, and access premium features.

• Tickets may be sold individually, in packs, or with special offers.

• Tickets are linked to Your Account only. They cannot be transferred, refunded, or exchanged for cash. Users cannot transfer Tickets to their alternate and/ or second Account(s).

• For clarity, Tickets do not expire at present, but the App may add expiry rules later with prior notice.

• Any changes to how Tickets work or their value will be shared with You in the App or by other methods as detailed in the Terms.

ii. Streaming Plan 

• Users may access Content on the App by subscribing to a plan made available by the Company (each, a “Streaming Plan”) and paying the applicable fee as displayed at the time of purchase (the “Streaming Fee”).

• Each Streaming Plan shall provide access to all Content for a defined duration (the “Viewing Period”), which may be monthly, yearly, or as otherwise specified on the App for the respective Streaming Plan. The Streaming Fee for a Streaming Plan, once paid, shall remain fixed for the applicable Viewing Period.

• The Company reserves the right to revise Streaming Fees at its sole discretion. Any such revision shall only apply prospectively to future purchases or renewals and shall not affect the Streaming Fee already paid for an ongoing Viewing Period.

• Streaming Plans may automatically renew at the end of the applicable Viewing Period with prior notice unless cancelled by the User prior to the renewal date, in which case the User’s Payment Method shall be charged the applicable Streaming Fee.

iii. Other access models

• App may, from time to time, introduce alternative Content access models, in addition to or in substitution of the existing options.

• Unless specifically governed by separate terms, such models shall be interpreted in accordance with the general principles laid out in the Terms of Use.

• Users are expected to refer to promotional pages, in-App instructions, and App notifications for specific access rules.

• Continued use of such access constitutes deemed acceptance of applicable conditions, even if not explicitly listed herein.

iv. The names and descriptions of such access models may change from time to time; however, the nature and terms applicable shall be interpreted consistently with the prevailing models outlined herein. In cases where specific terms are not expressly defined for a newly introduced model, Users are expected to exercise discretion and follow the general principles of Content access, payment usage, and conduct defined in these Terms. Access to Content ceases immediately upon cancellation or failure to renew. 

For the purpose of Terms, Ticket Fee and Streaming Fee shall collectively be hereinafter be referred to as “Fee” and, “Payment Method” shall mean valid and active payment options made available to Users through third-party payment processors or platforms authorized by the App, including but not limited to the Apple App Store, Google Play Store, or other approved payment aggregators. The availability of specific payment methods (such as credit cards, debit cards, net banking, UPI, prepaid instruments, or other options) shall be determined by such third-party platforms and may vary from time to time.  The App shall not be responsible or liable for any errors, delays, failures, or refund issues arising from or attributable to such third-party payment processors or platforms.  The App, at its sole discretion, may offer the User certain discounts, concessions, markdown in Fees, if applicable, and from time to time. Any and all discounts offered by the App shall be at its sole discretion and not an obligation on the App by any means whatsoever. 

2. PAYMENT:

• Content on the App shall become available to You once the applicable Fee has been successfully received. Please note that payment processing may take additional time depending on the Payment Method, and certain providers of Payment Methods may also levy transaction charges.

• All Fees are inclusive of applicable taxes. Upon confirmation of payment of Fee, an electronic invoice shall be issued to You.

• In the event that Your primary Payment Method fails, the App may, where available, attempt to process the Fee through an alternate Payment Method. If no such Payment Method is available or the attempt fails, access to the Content may be denied.

• Other than confirming whether a payment has been received, the App shall not be responsible and /or liable for any delays, misuse of information, or losses by third-party processors. In case of any issues with payments, You may reach out to us via the ‘help’ section in the App or @support@chaishots.in. 

• For abundant clarity, the App does not use and/ or collect information related to payments including but not limited to bank account number, one-time-passwords, credit/ debit card number, etc., and shall not be responsible or liable for any and all misuse of such information by anyone.

• The App reserves the right to modify, discontinue or update Streaming Plan, Digital Tickets, Viewing Periods, Fees or payment cycles at its sole discretion with notice as per this Terms of Use. Any such changes shall take effect once You next use the App. If You do not agree with the updated terms, it shall be Your responsibility to cancel Your access plan prior to continued use.

• All Fees are strictly non-refundable, including in cases of partial usage or cancellation of a plan. Once activated, plans shall remain in effect for their full term and cannot be altered during such period. The User cannot and shall not be able to change the Streaming Plan and/ or Digital Ticket System during an on-going Streaming Plan and/ or Digital Ticket System.

THE COMPANY/APP RESERVES THE EXCLUSIVE RIGHT TO MODIFY, REVISE, OR DISCONTINUE ANY OF ITS MONETIZATION FEATURES — INCLUDING TOKEN PACKS, STREAMING PLAN PRICING, DIGITAL TICKET SYSTEM PRICING, PROMOTIONAL SCHEMES, PAYMENT METHODS, OR BUNDLED OFFERS — AT ITS SOLE DISCRETION AND WITHOUT PRIOR NOTICE. SUCH CHANGES BECOME EFFECTIVE IMMEDIATELY UPON PUBLICATION ON THE APP OR NOTIFICATION THROUGH OFFICIAL COMMUNICATION CHANNELS. CONTINUED USE OF THE APP CONSTITUTES ACCEPTANCE OF THE UPDATED PAYMENT TERMS.

8. REFUNDS & CANCELLATION: 

1. Refunds of Fee, as applicable, are processed only and specifically in the event of Tickets failing to access Content despite successful payment of Ticket Fee due to a direct issue with the App. Refund requests must be sent to support@chaishots.in or via the ‘help’ section in the App within seventy-two (72) hours of the issue and shall be dealt with by the Company as per the Terms and its policies. For clarity, the issue as detailed above may be resolved by the Company in the manner it deems fit at its sole discretion. Other reasons save and except as stated above, including without limitation dissatisfaction with Content, early exit from a show, or unused balance shall not be considered grounds for refund. 

2. The Fee paid by You shall be non-refundable under any circumstances and App shall not be liable to refund any Fee paid by You to the App for any reason including but not limited to partially utilised Streaming Plan during the Viewing Period and Digital Ticket System, cancellation of the Streaming Plan and/ or Digital Ticket System, etc. 

9. HOLDBACK / RESTRICTIONS ON USE OF CONTENT

By using the App, You agree to not, directly or indirectly:

1. Exploit Content – Reproduce, download, modify, publish, transmit, distribute, display, perform, broadcast, license, create derivative works from, sell, or otherwise exploit any part of the Content;

2. Bypass Protections – Circumvent, disable, tamper with, or otherwise interfere with any digital rights management, geo-blocking, access control, or other security features of the App.

3. Unauthorized Access & Use – Access the App or Content through unauthorized means; use VPNs, proxy servers, bots, crawlers, scrapers, or similar tools; or engage in reverse engineering, decompiling, or modifying the App.

4. Unlawful or Offensive Conduct – Use the App for unlawful purposes; impersonate others; act deceptively; use offensive names, avatars, or language; harass or abuse platform representatives; or upload, post, or transmit spam, malware, or harmful code.

5. Intellectual Property Violations – Record, copy, redistribute, display, transmit, or commercially use Content without prior written consent of the Company/ App; remove or alter copyright/trademark notices; or capture screens or recordings of the Content. You agree that You will not use such proprietary content, information or materials other than for permitted use of the App or in any manner that is inconsistent with these Terms of Use or that infringes any Intellectual property rights of a third party or the App.

6. Account Misuse –Creating multiple Accounts for the purpose of exploiting trial offers or promotional features is strictly prohibited and may result in the suspension or termination of all associated Accounts. You are also prohibited from (i) sharing Your login credentials with others; (ii) allowing anyone else to access the App using Your Account; (iii) using another User’s Account without proper authorization.

7. Encumbrances – Create or attempt to create any lien, charge, or encumbrance over the App or Content.

8. Public Use – Broadcast, exhibit, or communicate the App or its Content in public or commercial spaces (e.g., hotels, bars, schools, resorts), or permit third parties to benefit from use of the App. Any such violation may result in immediate suspension or termination of Your Account without refund.

If You violate any part of this clause, App reserves the right to restrict, suspend, or permanently terminate Your access to the app and services without notice, and may pursue legal remedies including but not limited to criminal prosecution or civil claims where applicable.

10. CONTENT & OWNERSHIP

1. 10.1.Ownership of Content on the App

1. All rights, title, interest in the App and the Content available on the App, including but not limited to all its constituents, short series, video clips, layout, images App is owned by or licensed to the App and/ or Company and is protected by Applicable Laws Indian and international intellectual property laws. The App retains and reserves all titles in and to the Intellectual Property Rights in perpetuity around the world and for all languages. You agree, acknowledge and confirm that the App is the owner of all Intellectual Property Rights associated with the App, but exclusive of Content provided by third parties, which are owned by licensors of such Content and/ or their respective owners.

For the purposes of these Terms, “Intellectual Property Rights” shall mean any and all copyrights, trademarks, patents, geographical indications, design rights, trade names, software, domain name, technology, source code, database, titles, animation, servers, applications, interactive elements, data, brand names of the App, proprietary rights of the Company and/ or its respective licensors and/ or respective owners. You agree to respect and abide by all applicable laws and regulations regarding the use of copyrighted Content. The App retains all rights, title, interest in and to the App including but not limited to all the Intellectual property rights therein. Any unauthorized use, reproduction, or distribution of Content may be subject to legal consequences.

ii. License: Subject to payment of Fee, as applicable, Users are granted a limited, non- exclusive, non-transferable, non-sublicensable, revocable license to access and view the Content made available on the App during the Viewing Period, as applicable, solely for personal, non-commercial entertainment purposes through the App only in accordance with these Terms of Use. No rights are granted to You with respect to the Content except as expressly set forth herein. 

11. SUPPORT & GRIEVANCE REDRESSAL

If You have any complaints regarding the App, Your access to the App, please contact the App at support@chaishots.in. If You have any information, data, complaint, feedback regarding any of the Content of the App infringing upon any Applicable Laws, please reach out to us at nairmalya@chaishots.in. 

For any Content related concerns, complaints, issues or grievances (excluding App complaints) Grievance Redressal, the Grievance Officer is Ms. Nairmalya Suryadevara.

Please include the following details in your grievance:

• Your name, Account details and contact information;

• A description of the Content or conduct that You believe violates Your rights or any third party rights under Applicable Laws;

• The exact URL of the Content in question;

• Sufficient documentation or proof of Your claim;

• A statement affirming the accuracy of Your complaint and Your authority to act on behalf of the rights holder (if applicable).

• Please refrain from frivolous claims and/ or misinformation as such notices are considered in a serious manner and You could bear legal consequences and/ or suspension/ termination of Your Account. Please note that such communication by You to the App shall only result in taking down any Content upon a valid court decree from the relevant government organisation/ agency and upon following the Applicable Laws and procedure. The App reserves the right to take any action, however not under any obligation, in relation to such complaints at its sole discretion. The Company reserves the right to remove or disable access to any Content on the App that is alleged to infringe upon any person's rights and to terminate the accounts of repeat infringers, as determined in our sole discretion.

• Timeline for Grievance Redressal:

The Grievance Officer shall (i) Acknowledge the receipt of the complaint within 24 hours, and (ii) dispose of the complaint within 15 days from the date of its receipt.

Grievance Received for the month of August

12. THIRD-PARTY LINKS

1. Third party materials: The App does not host, stream or display ad-supported Content or third party content, or user generated media on its App. However, for functionality purpose, certain services on the App may display, include or make available Content, data, information, applications, advertisements or promotions of various forms including but not limited to display ads, or any other format of advertising or materials from third parties including but not limited to third party payment aggregators and login authentication services (“Third Party Materials”) or provide links to certain third party web sites. 

2. By using the App, You agree that the App is not responsible for reviewing, verifying, or guaranteeing the accuracy, legality, quality, or reliability of any Third-Party Materials. The App and its affiliates do not endorse or assume liability for any third-party products, services, or websites.

3. Any interactions, transactions, or disputes You may have with third-party providers are solely between You and them. Third-Party Materials and links are provided only for Your convenience, and We encourage You to review their terms and privacy policies before engaging with them. 

13. The App may invite You to try beta, pilot, or limited release features (“Beta Services”). By using any Beta Services, You agree that (a) Beta Services are not intended for commercial usage, may be modified or discontinued at any time, may contain bugs or errors, and are not subject to uptime, support, or other service level commitments; and (b) You will provide timely feedback to the App and only use the Beta Services for the purpose of providing such feedback.

14. DISCLAIMERS

1. 14.1.No Guarantee of Availability or Error-Free Access

• The Company does not warrant that the App and its services will be uninterrupted, secure, or free of errors, defects, bugs, viruses, or other harmful components; any defects will be corrected; the App and its services will meet Your expectations or requirements; or the Content will be available in all Territory/ies, or at all times, or on all supported devices.

2. 14.2.User Responsibility

1. You acknowledge that your access to and use of the App is at Your own discretion and risk. You are solely responsible for ensuring that Your device, internet connection, and viewing environment are suitable for accessing and using the App and Content. The Company shall not be responsible for any damage to Your device, data loss, or any other consequence resulting from Your access to the App.

15. LIMITATION OF LIABILITY

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT SHALL THE APP AND/OR COMPANY, ITS AFFILIATES, AGENTS, OR PRINCIPALS BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, CORRUPTION OR LOSS OF DATA, FAILURE TO TRANSMIT OR RECEIVE ANY DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE APP AND SERVICES OR ANY THIRD PARTY SOFTWARE OR APPLICATIONS IN CONJUNCTION WITH THE APP OR SERVICES, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF THE COMPANY AND/ OR APP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose. 

Notwithstanding the foregoing, if the Company is found liable to You for its services or Content on the App, the maximum aggregate liability, including under the privacy policy, shall not exceed the total Fee paid by You in the three (3) months preceding the event giving rise to the claim, or INR 1,000, whichever is lower.

You agree and confirm that the App shall not be liable in the event of non-availability of Content on the App or any part thereof, occasioned by any act of God or force majeure event, act of public enemy, war or warlike operations, rebellions, sabotage, mobilisations or military-call ups,  disease, revolution, riot, civil commotion, strikes, pandemics and other labour difficulties, quarantine restrictions, freight embargoes, shortage of raw materials, lockout, flood, fire, satellite/ internet failure, failure of any public utility, man-made disaster, network maintenance, server maintenance, App maintenance, or any other cause beyond the control of the App. You acknowledge and confirm that this clause shall survive the termination or expiry of this Terms of Use.

16. TERMINATION

1. 16.1.These Terms shall be valid from the date of You agreeing to this Terms save and except in the event of termination by the App and/ or You. If You decide not to access the App anymore, any charges/ monies paid by You towards the using/ accessing the App shall be non-refundable. The App shall have the right to suspend/ deny/ de-activate the Account/ limit Your access to the App, or terminate these Terms and/ or exercise any remedies available to the App under Applicable Laws, at its sole discretion, with or without cause for either: (i) breach (alleged, threatened, actual) by you of any of the terms of these Terms; (ii) failure of Payment Method; or (iii) any reason that the App deems appropriate due to including but not limited to inappropriate/ false/ defamatory behaviour by the User in relation to user reviews, extended periods of inactivity on a free Account (typically 12 months or more), requests by law enforcement or other government agencies. 

1. 16.2.Effects of Termination

1. Any amounts already paid are non-refundable. Please ensure You disable auto-pay on Your Payment Method to avoid future charges.

2. All use of the App must stop immediately, and any unused Tickets will be forfeited.

3. The App may delete or anonymize Your Account data after the legally required retention period as per Applicable Laws.

4. You remain responsible for any payments or obligations that arose before termination.

17. PRIVACY

The Privacy Policy (as provided on the App), and any other documents, instructions, etc. included on the App shall be read into this and shall be a part of these Terms of Use. The Privacy Policy shall form an integral part of the Terms of Use and both these documents constitute the user agreement and a legally binding contract between the Company and the User.

18. ELECTRONIC COMMUNICATION

1. 18.1.By using the App, or its services, You agree to receive communications from us electronically, even if You are on a Do Not Disturb (DND)/ Do Not Call (DNC)/ National Customer Preference Register (NCPR) list. These may include Account updates, transactions, service alerts, promotional offers, legal notices, or information related to Your use or termination of the services.

2. 18.2.We may contact You through email, SMS, push notifications, in-app messages, WhatsApp, or other platforms linked to Your Account. You can manage or opt out of promotional messages anytime through your profile settings or the unsubscribe option provided.

3. 18.3.Termination – You may continue to receive communication from us pursuant to termination of the services and/ or Your Account and/ or Your access to the App. 

19. NOTICE

1. 19.1.We may send You notices or other communications in writing through email, SMS, in-app messages, pop-ups, or by post/courier to the contact details linked to Your Account. Notices will be considered delivered once sent, unless we receive a failure message. You are responsible for keeping Your contact information accurate and up to date. All electronic communications from us, including notices and disclosures, will count as legally valid written communications. 

For any notices to the Company, the communication must be sent to:

Chai Shots Private Limited

Plot No. 206, House No.3, Kavuri Hills, Hyderabad

Email: support@chaishots.in 

20. INDEMNITY:  You agree to indemnify, defend and hold harmless the App and/ or Company from any claims, damages, liabilities, costs or expenses (including attorney fees) arising out of or in connection with Your use of the App, violation of any of the terms of this Terms of Use, or infringement of rights of any third party. 

21. MODIFICATIONS

We may update or change these Terms of Use at any time. The revised Terms will take effect as soon as they are posted on the App or shared through our official channels. By continuing to use the App after changes are posted, You agree to the updated Terms. Please check the Terms regularly to stay informed. If You do not agree with the new Terms, You should stop using the App immediately.

Miscellaneous 

1. 22.1.These Terms shall be governed by and construed in accordance with the laws of India and the courts at Hyderabad, Telangana, shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms, including their interpretation, validity, performance, or breach.

2. 22.2.No Class or Representative Actions: To the maximum extent permitted by Applicable Laws, You agree that any dispute, claim, or controversy arising out of or relating to the App, its Content, or these Terms shall be resolved only on an individual basis. You shall not bring or participate in any class action, collective action, representative proceeding, mass action, or consolidated claim, whether in litigation, arbitration, or otherwise. No court or arbitrator shall have authority to consolidate claims or to preside over any form of representative or class proceeding involving the App.

3. You agree that You shall not assign any rights granted to You under these Terms including the obligations to any third party. You agree and acknowledge the sublicense of any rights granted by You to the App in relation to the providing services related to the App and You confirm that such affiliates of the App shall have the same rights granted by You to the App under these Terms. 

4. Each affiliate of the App is severally liable for its own obligations under these Terms and is not jointly liable for the obligations of other affiliates of the App. In addition, each affiliate of the App is solely responsible with respect to its exercise of its rights and compliance with its obligations in connection with the territory or territories for which it is responsible, as determined by the App in its sole discretion.

5. Nothing herein contained shall be construed to create a partnership, joint venture, association of persons, agency, or employment agreement between the parties hereto.

6. If any provision of these Terms is adjudged by a court to be void or unenforceable, the same shall in no way affect any other provision of these Terms, or its validity or enforceability and the unenforceable provision shall be performed to the extent valid and enforceable.